Task enforcement of task CMNUPD__3000 failed 1

[shayk]

I’m using Epolicy Orechestrator version 2.5.1 with VirusScan enterprise 7.0 on the client.
When checking the server event I receive a lot of error massages from different users:
Task enforcement of task CMNUPD__3000 for Username software failed
Any idea?

 

[HSESupport]

Here's solution:
"Task enforcement of task CMNUPD__3000" errors in the ePO event log...

According to NAI, the below instructions should resolve the errors:
===================
Please followthese instructions:

If you login to the database and click on 'Alerts', you will see a
filter tab on the righthand side, If 2328 is present in the list,
then filter this and the erroneous error will stop alerting. If you
do not see 2328 listed, please follow the below steps to manually
install the Hotfix 2.


1. Close the ePO console
2.Extract the files from the hotfix
Go to the run line and browse to the EPO251HF2.exe and run it with
a /e command: EPO251HF2.exe /e
3. a.Copy the following files to a temporary
folder on your hard drive:

- AVIPROCEDURES2.5.1HOTFIX1.SQL

- POPULATEAGENTEVENTFILTERHOTFIX.SQL

- FIXDUPLICATESCANNER.SQL

b.In the MSDOS window, run the following
command for each of the files listed in
Step 1 above. NOTE: This command is
case-sensitive.

OSQL -d<DATABASE_NAME> -U<ACCOUNT_WITH_SA_PRIVILEGES> -
P<PASSWORD>
-i<PATH><SQL_SCRIPT_FILE_NAME>

- <DATABASE_NAME> = The ePolicy
Orchestrator database name. The default
is EPO_<SERVER_NAME>.

- <ACCOUNT_WITH_SA_PRIVILEGES> = Specify a
login that has SA privileges. For MSDE
the default login is SA.

- <PASSWORD> = Specify the password for the
login. For MSDE the default password is
blank.

- <PATH> = The location of the temporary
folder specified in Step 1 above.

- <SQL_SCRIPT_FILE_NAME> = One of the files
listed in Step 1 above.

For example, if the ePolicy Orchestrator
server name is MANAGE, the login is SA with
a blank password, and the temporary folder
is C:\TEMP, type the following command:

OSQL -dEPO_MANAGE -USA -P -
iC:\TEMP\AVIPROCEDURES2.5.1HOTFIX1.SQL

You should see some lines that say 'Rows Affected'.

At this point, you should see the following events listed in the
filter:
- 2232 -- ePolicy Orchestrator Agent:
Enforce Policy Failed

- 2264 -- ePolicy Orchestrator Agent:
Property Collection Failed

- 2328 -- ePolicy Orchestrator Agent:
Enforce Task Failed

Make sure that 2328 is being filtered and the events should disappear.

 

[seb9]

I’m also using Epolicy Orchestrator version 2.5.1 with VirusScan enterprise 7.0 on the client.
I ve got also this error
Task enforcement of task CMNUPD_3000 for Username software

NWHBSupport where can I find the hotfix 2 for EPO???

thanks

 

[HSESupport]

You'll need to open a case with NAI via their support portal), or first check your updates page on NAI's web pages to see if it's there (I can't remember)