Target Attdt. to Outside Line

[delos1111]

Customer wants to make their Target Attndt. an outside cell number. Can this be done or will Alt ext. be of some use?
Thanks!

 

[curlycord]

You mean 0 option?

What is the exact setup of AA??

Set the Attdnt in Table to an ext, forward the ext to the cell.

Must have 4.1 and up.

 

[delos1111]

This is T1R1. Each ext. user wants to set their Target Attendant to dial another number. They are already using Outdial "7" via the NAM 4.0 to send calls to their personal cell.

 

[curlycord]

If you give everybody that kinda power you wont have any lines for inbound as they are 2 busy conferencing lines to all these people so I would watch how you give access unless you have a lot of lines.

 

[delos1111]

I notice that the volume drops when the lines are used this way. Is there any way to allow a flash for a centrex transfer when ")" is pressed? For example when "7" is pressed and outbound transfer with #5XXX-XXXX is set up via the NAM?

Is there only one outbound transfer selector code available for example could 5,6 be used for additional selections like" to reach me on my cell press 7 to reach the on call nurse press 8 or to reach the Director of nursing press 9"

This client is a 24/7 home care assistance firm.

 

[curlycord]

Transfer with centrex try #number#

Mailboxes do not have CCR sorry.

As said above you could do the 0 option...but no more.

 

[Deweyhumbolt]

Seven is the only # for outbound Transfer and unless you have 4.1 or better you can't transfer outbound on Call Forward to a set. Curlycord has a good idea how to get a target attnt."zero out" to get outside, but you need an upgrade.

 

[delos1111]

What are the instructions to program CF to an outside number on 4.1 and higher?

 

[delos1111]

BTW on this T1R1 I did Option "0" to an extension and set the VM to answer right away with an annoc. to press 7 to be transferred to the On Call agent.