TARG/TGAR issue with calls via Tie's.

[hached]

Hi folks

Having an issue with the following

Site A is trying to call ext 1234 at Site B.
Site A and B have tie’s between each other.
Programmed ext 1234 as a DSC using RLI 1.
RLI 1 routes calls to Route 3.
Call arrives at site B via Route 3.
Route 3 has a TARG of 5.
Ext 1234 has a TGAR of 5.
Call is denied and I assume it’s because the TARG/TGAR are matching…?

Any idea how I could get around this without changing the TARG/TGAR settings of the route or set.

 

[KCFLHRC]

It's not a TGAR problem. TGAR and TARG is for outbound calls. You are describing an inbound call.

 

[KCFLHRC]

Just a question if you don't mind. Why are you setting a TGAR on a TIE Route anyway? Do prove your theory remove the TARG on the route and see if the trouble clears, I don't think it will.

 

[Don6531]

I would check LD 86 and print your ESN block to see if TAGR = Yes in this case if the TGAR is 5 on the set and TAGR is 5 on the route the call will be blocked. If TAGR = no in the ESN block then the call should work.

 

[DFKSydney]

You state that 1234 is a DSC for Rt 3. You do not state what digit manipulation, if any, takes place.

Prove that you are getting the call at least into Site B by DCH messaging in Site B.

From there, decisions are yours, but try playing with the Rt 3 TARG, and maybe set it to 0.

 

[hached]

Well turns out everything was setup correctly, the customer was using a phone that wasn't on their phone system to test! No wonder it didn't work.....lol

 

[KCFLHRC]

I'm not laughing

 

[GHTROUT]

I've been trying from my phone every so often too. I figured the lines were busy because of everyone here trying.



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