TAPI on Windows 7 vs. XP

[tecphonelady]

We have been sucessfully using CTI on IP Office to screen dial from Sage CRM on Windows XP machines.

The set up that works perfectly in XP gets the following error in Windows 7: "CTI is disabled because the device IP Office Phone: 123 is unavaible or invalid." We can get the error message to change by changing the CTI Device Name in Sage CRM.

Does anyone have any suggestions on what may have changed?



Ann

http://www.PhoneLady.com

and

http://www.TelecomEx.com

 

[Bas1234]

Download this tapi.dll

http://www.4shared.com/file/5AVN6atc/Windows7_64bit.html

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[hbsurfn]

Once downloaded, where do I put this .dll? I have a user that wants to dial from Outlook on Win7- 64 bit.

ACA
ACS
CompTIA Convergence+
CCNA
CCVP
I'm also ShoreTel certified

 

[tecphonelady]

The zip file contains 2 files, one is the .dll and the other is the instructions



Ann

http://www.PhoneLady.com

and

http://www.TelecomEx.com