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TAPI Monitor queue

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jensjuul

Programmer
Jul 28, 2007
50
DK
Hi,

I have a CS 1000 where I run some TAPI applications. Is it possible to monitor a ACD queue?

Thanks.
 
what are you trying to monitor? the voice calls? yes a supervisor can monitor the agents... to monitor usage and agent stats i use symposium.. 1000's of reports, just pick the ones you need

john poole
bellsouth business
columbia,sc
 
Is it possible with TAPI? To see the queue, how many agents and so on...
 
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