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TAPI Monitor queue

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jensjuul

jensjuul

Programmer
Jul 28, 2007
50
DK
Hi,

I have a CS 1000 where I run some TAPI applications. Is it possible to monitor a ACD queue?

Thanks.
 
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what are you trying to monitor? the voice calls? yes a supervisor can monitor the agents... to monitor usage and agent stats i use symposium.. 1000's of reports, just pick the ones you need

john poole
bellsouth business
columbia,sc
 
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Is it possible with TAPI? To see the queue, how many agents and so on...
 
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