TAPI Interface for CRM Software

[Avayavic]

Hello,

my company is going to migrate to a new crm software...
We are using an avaya definity system.

Some of the users are using the avaya softphone to control their Avaya IP 4620SW.

The crm needs an working TAPI Interface, but it won´t work with the softphone tapi interface.

Does anyone know if there are other working TAPI drivers for this function?

best regards.

avayavic

 

[nohuhu]

Avayavic,

try that:

http://www.avayacontactcenterexpress.com/Public_Freeware.htm

it's an tapi-to-tsapi converting driver. needs aes or ct server though.

 

[dhibsystel]

U have to use the avaya TSP, all u need is a CT Server conected to CLAN card.

Or if u have AES installed, u have to install the appropreate TSP witch is available .

Best Ragards.