I have ARCserve 2000 + all SP and hotfixes, Windows 2000 + SP2 + DLT library Compaq TL891.
After adding SCSI DVD ROM device to computer, Tape engine fail everytime after I try to access DEVICE screen.
Reinstall ARCserve don't help. From CA I receive this help and it works:
Open the regedt32 HKEY_LOCAL_MACH\SOFTWARE\COMPUTER ASSOCIATES\ARCSERVEIT\BASE\TAPEENGINE and delete the
tapeengine key completly and shut down the server and the tape library.
power up the tape library wait till becomes ready and then power up the server and run the device configuration.
After adding SCSI DVD ROM device to computer, Tape engine fail everytime after I try to access DEVICE screen.
Reinstall ARCserve don't help. From CA I receive this help and it works:
Open the regedt32 HKEY_LOCAL_MACH\SOFTWARE\COMPUTER ASSOCIATES\ARCSERVEIT\BASE\TAPEENGINE and delete the
tapeengine key completly and shut down the server and the tape library.
power up the tape library wait till becomes ready and then power up the server and run the device configuration.