Tape is absent or write-protected. prepre failed (rc=1) avaya intuity

[TrejoAaron]

thread690-885265

Hi everyone

have some troubles with this issue


Bad sector check of jaz cartridge not performed due to an alternate device for b
ackup.
end of bad sector check completed. Backup will proceed.
Backup starting - Wed Jul 8 03:05:01 PST 2015.
Mounting backup device - Wed Jul 8 03:05:01 PST 2015.
/backup1 successfully mounted.
Initializing /backup1 - Wed Jul 8 03:05:02 PST 2015.
/backup1 initialized.
/backup1/bk_data initialized.
Determining which files to back up.
Retrieving general system information - Wed Jul 8 03:05:05 PST 2015.

Setting up variables....
Processing Customer Identification Information....
Processing Installed Software and Announcements....
:
Processing Optional Add-On Software....
Processing Feature Options....
Processing Switch Integration....
Processing System Hardware....
Beginning Upgrade Analysis....
Getting Feature Measurement Information....
Getting Load Measurement Information....
Processing File System Information....
Processing Product Reliability Information....
Processing Audix Networking Information....
Getting Green Feature Information....
Getting Dormant Mailbox Information....
Processing Formatted Output....
Retrieving software package information.

Executing pre-backup scripts.

Executing /mtce/scripts/backup/S01backup.prepre /backup1/miscellaneous /mtce/log
/bklog - Wed Jul 8 03:06:18 PST 2015.

Retensioning and erasing tape contents....

:
Tape is absent or write-protected.
Please correct this condition and restart the backup process
The global pre-backup script /mtce/scripts/backup/S01backup.prepre failed (rc=1)
.

Unmounting /backup1.

Exiting backup, return code=25.


anyone with a clue?
i check the tape a it's present without write-protection, well, i'm about reboot the audix and see what else can i do.

 

[dialtonebone]

I don't have much Audix experience, but the computer guy in me wants to know if the media is still good. Do you have any other tapes you could try?

 

[TrejoAaron]

No, i don't have other, i'll make the reboot this weekend so it may fix the issue anyway i'm preparing my mind to the idea of search and buy an other tape :/

 

[joe2938]

I have run into this a ton of times, here are the 3 main causes; 1 bad or worn out tape replace data tape, 2 heads on tape drive are very dirty and need to be cleaned with an alachol solution, 3 sometimes the belt comes off from the tape drive, very easy to reinstall and you can do this while system is still running and 4 yes 4 sometimes the tape drive just needs to be replaced.

 

[joe2938]

by the way no reboot will fix this issue!!!

 

[ddog6601]

I agree with joe2938...

I have run into this a few times as well, was the same 3 causes joe mentioned already:

Tape is bad and needs replacing of data tape

Tape drive dirty

Tape Drive went and needed replacement (the worst of the three)

 

[TrejoAaron]

Hi everybody

at the end i'll buy a tape drive.

i make the reboot, then change the tape, then clean up the drive, check the tape again and nothing.

the tape drive will arrive in a few days so tanks to everyone for the help.

 

[joe2938]

yup had the same issue today will need to replace tape drive, did you also make sure tape drive belt was still on, its a little black rubber type band that is used to spin the tape drive and some times comes off but easy enough to reinstall.