Talktime of Calls

[YOUNGCODGER]

Hello,

I am been looking at the SMDR again (BC12) and am having problems in calculating the exact call durations. In looking through the outgoing (level ‘9’) calls it appears the ‘talk time’ appears in the ‘call duration’ field and the ‘answer time’ in the ‘ring time’ field, as in some cases the ring time is greater than the duration. Some calls have zero duration and a ‘ring time’ which I assume is unanswered. However, I also have some that have a ‘call duration’ but no ‘ring time’! Condition codes are the same as the others.

Thanks in anticipation,

YoungCodger