Hi everyone. I am a 13 year telecom veteran with 'not a ton' of Definity experience. I will be taking over an Avaya system with an S87xx (I think 8720) and approximately a dozen G650's. This is a very active 24x7 call center so I want to be prepared for anything.
What are some basic steps I can take to learn my new system?
I am thinking about stuff like:
1.) what is the preferred method of administering the system, cli, ASA, or something else?
2.) will I need an individual login account or will I use a system account?
3.) what is CMS and how do I use it to effectively manage the call center communications?
4.) what are splits and how do I use them?
5.) how can I determine some basic information about my system such as:
a.) how can I get a listing of all the trunks and trunk groups on my system?
b.) can I obtain a trunk group usage report to determine are my trunks being under used or over used?
c.) how can I get a listing of all the VDN's and Vectors in use on my system. are there any leftovers not being used?
d.) how do I determine all of the announcements in use and if they are stale or currently being used? how do I set up and use new announcments?
e.) what hardware is installed and is it being used? should unused hardware be removed from the system?
f.) how can I see what the routing table looks like?
Is there a way I can get printouts of all this stuff? Are there any important aspects I am leaving out?
One of the items I am concerned with is that the consultant was talking about using Session Border Controllers (Acme Net-Net for example) to connect to the call center clients. What are some of the things I need to look for with SBC's (pitfalls or benefits), and how do I connect to the SBC from the Avaya?
I've downloaded a great deal of documentation from Avaya and have been reading for over a week, but there is still a lot I don't know.
Thanks in advance for any advice you can give me or documents you can point me to.
PeteBull
What are some basic steps I can take to learn my new system?
I am thinking about stuff like:
1.) what is the preferred method of administering the system, cli, ASA, or something else?
2.) will I need an individual login account or will I use a system account?
3.) what is CMS and how do I use it to effectively manage the call center communications?
4.) what are splits and how do I use them?
5.) how can I determine some basic information about my system such as:
a.) how can I get a listing of all the trunks and trunk groups on my system?
b.) can I obtain a trunk group usage report to determine are my trunks being under used or over used?
c.) how can I get a listing of all the VDN's and Vectors in use on my system. are there any leftovers not being used?
d.) how do I determine all of the announcements in use and if they are stale or currently being used? how do I set up and use new announcments?
e.) what hardware is installed and is it being used? should unused hardware be removed from the system?
f.) how can I see what the routing table looks like?
Is there a way I can get printouts of all this stuff? Are there any important aspects I am leaving out?
One of the items I am concerned with is that the consultant was talking about using Session Border Controllers (Acme Net-Net for example) to connect to the call center clients. What are some of the things I need to look for with SBC's (pitfalls or benefits), and how do I connect to the SBC from the Avaya?
I've downloaded a great deal of documentation from Avaya and have been reading for over a week, but there is still a lot I don't know.
Thanks in advance for any advice you can give me or documents you can point me to.
PeteBull
