tagging outgoing call for reports in CC6

[sporty2]

Is there a way to tag a outgoing call with a activity code to report in CC6? I thought of using Account code but not sure if CC6 can report on them and it does not look like I can use "CC6 activity codes" on outgoing calls.

Thanks,
sporty2

 

[sandyml]

Activity codes are applied against two things - either an active ACD (skillset) call, or against a Not Ready state. It does not associate with outgoing calls. You probably will want to look at CDR options on the PBX.

 

[sporty2]

Thanks Sandy I should of known (remembered) but it is getting a bit crowded in my head.

Lunch next week?

sporty2

 

[sandyml]

LOL! There's too much stuff in that head of yours, it's spilling over.

How 'bout week after? Won't be leaving KC until Nov 13.