T7316e Need to call-in as adminstrator, need ascii codes 1

[mgodfrey0948]

Hi, I have a need to call-in, preferably from my pc, and administer certain codes such as mail-box passwords, etc.
I want to write software, windows based, that will transmit the correct ascii value to the phone system to allow me to make these changes. Of particular importance is the <feature> value as well as the three buttons at the top of the phone.

Yes, this is on the up and up, as I cannot always go to the office to maintain our user availability and I need to for security reasons to change passwords at least monthly.

Any help or guidance would be appreciated.

Thank you
Mike

 

[fireeater]

install a rad (remote access device) and use the norstar remote utilities

it was designed just for this reason

you can program the system and have a tel set appearance for vmail programming and can also backup the ksu


all programming is proprietary

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[mgodfrey0948]

OK, I am the definition of a novice.

The project is simple, every other week I have to delete the voicemail boxes for each phone and set up a new one. Oh, by the way, there are over 200 phones that need to have this done every other week.

I was looking for a method that I could use something like skype and dial-in, become a manager, and reset these phones quickly. To do what we have to do manually takes about 100 keystrokes to accomplish per phone. So that is about 20,000 key presses and this needs to be done, like I said, every other week.

Yes we have tight security but for a very good reason.

Back to the Skype approach. I can easily write some software to read something like an excel spreadsheet with the before and after mailbox id's and passwords and send keystrokes, but I need to know what the <feature> key value and the three buttons beneath the display key values are. If I know this then my problem is solved I think.

Hope this is clearer now.

Also, I don't know what a RAD device is or what to buy if I needed to. I think the Skype type of approach (it now talks pc to phone directly vs pc to pc) is what I need becasue of the volume.

Any help here is greatly appreciated.

Mike

 

[curlycord]

Your thinking of PBX and Hyperterminal sounds like.

You can only communicate with a RAD and NRU software as Fireater states.

RAD attaches toa digital port and allows direct connect or remote via Norstar Remote Utilities.

Why do you need to delete so many so soon?


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[fireeater]

what system and vmail???

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[mgodfrey0948]

Seems like I am creating some interest in my project.

Why do I need to change them so often? I am not at total liberty to say but we have to do this for security reasons. We have tried to do this manually every three months and have found penetration to be on the uprise. So now the need for bi-weekly.

The phones are T7316e's and the box in the server room says:
Norstar Application Module III Model 8, Version 4.1.05, Fiber HLS-409242-409249. I believe it is merlin.

Just so you know, I am willing to pay someone to do this for us. So long as the solution includes complete automation from a source document (where I use a random number generator for the mailbox id's).

The success of this approach obviously is knowing the sound or ascii code for the <feature> button. When I call in to get messages or to change my greeting I press ** so my assumption is that some combination of keys could be used to get <feature> or the other three buttons. Like I said, I am the definiton of novice on these systems.

Again, thank you very much for the ideas and questions so far.

Mike

 

[dgpcp]

If you need to enforce changed passwords every two weeks, why not just set in Class of Service, Password Expiry to 14 days? Why delete mailboxes and make everybody record their name again? People would also lose any settings they've personalized, as well as their greetings. I think the approach you're looking for might be the wrong tool for the job.

With that said, the rest of the post may give you some more insight on how you might accomplish what you're describing.

"When I call in to get messages or to change my greeting I press ** so my assumption is that some combination of keys could be used to get <feature> or the other three buttons."

I understand what you're thinking, however, the system can't be programmed via touch tone, and there is not a way to add and remove mailboxes while calling into your voicemail remotely. There isn't a DTMF tone for Feature or for the soft-keys, and you can't dial in with a modem to your voicemail, so that won't do either. The only way to access the programming with a phone is with an actual nortel set, in person.

However, if you figure out your voicemail type, there may be something that can be done. I've successfully put our Norstar Voicemail 4.1 on our NAM on our local network, so I can use the Norstar Voicemail Manager (a proprietary Windows app) to manage mailboxes. It even has an "Add Many Mailboxes" feature. With that working, if you wanted full automation, your next step would be to use AutoHotkey on windows to write a script to work the menus and buttons to do what you want.

If you're really lucky though, you have a Call Pilot which can be programmed via its built-in HTTP server. If you're a programmer, I'm sure you can imagine how you would be able to write a script to do what you want by using the curl library or similar to make many requests on the web server. Word of advice, it doesn't seem to be the fastest webserver ever (it times out from time to time) and it is running on a tiny little computer, so if you go this route, just do a delay of 2 seconds or so between each request you make on it to prevent overloading it. It would make the script take longer, but that's better than handling the exceptions when you start getting timeouts. Also, It could even be that hammering it might result in corrupting the settings.

 

[mgodfrey0948]

Thank you.