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T7316e - dead display with BCM50 3.0

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robl3000

Technical User
Dec 3, 2007
118
US
I have a T7316e that seems to be functioning normally (w/ T24 KIM), except the 2 line text display is blank. Indicators for keys function, as do all the buttons. I can make and receive calls, just no display.

I have tried rebooting the BCM50, moving the phone to a different port, disconnect & reconnect, but it doesn't want to show a display.

The odd thing is that it was working about 2 days ago. I noticed the display was cutting off half of the bottom row of text. At that point, I tried to reconnect the phone to get it to reboot. From that point forward, I have been unable to get any display on the set.

Has anyone seen this before? The phone is less than a month old and I don't have any other T-series phones as the rest are IP.

Does anyone have any suggestions?

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Replace the phone. You have a bad display. Call your vendor for warranty replacement.
 
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