T7316 Flashing Red Light

[nortelbrent]

A customer of ours has a BCM50. Today, the reception phone (ext. 221), a T7316, the message indicator red light started, and continued flashing. No messages in the mailbox.

Any ideas?

Thanks!!

 

[biv343]

Is the phone otherwise working? Have you swapped the phone to see if the issue stays with the port or the phone itself?

 

[telcodog]

Sounds like someone used the send message feature. I think the code to view who sent is F65 and F#65 to delete it.

 

[nortelbrent]

Going to customer site today. Will disable and enable the port. Already tried Feature#65. No luck.

 

[ironhorse17]

Voice mail message from provider, message from another station or internal voice mail are the 3 options that will light up the light that I know of.

 

[cook1082]

But thoes options will make the light be steady red. Not blink.

 

[telcodog]

Then it must be an alternate DN for another mailbox (General Delivery?). How are they logging into it? When they F981, what is displayed on the screen?

 

[ironhorse17]

Then the only time the light blinks is on a ring, reset the phone and /or system.

 

[Bonker1974]

check the general delivery mailbox mailbox 100. there may be a message there.

 

[yankblan]

Like cook said; only time it flashes is during a ring; MWI is always steady, wether from Telco or VM.

Could be a line assignment (appear only; something that bugs a lot of customers; why flash if it's not configured to ring??), an answer DN, hunt group; also if the cord is 4-pins, there might be some sort of voltage on pins 1 and 4. Saw that somewhere, an audio guy used second pair from a wall outlet to wire a 70 volts paging horn across 2 floors because of cement walls/ceiling; boy did I have fun finding that problem!