T7208's MWI Light Flashing after System Changes

[ThePhoneGURU]

Hello All,

Nortel CICS with Startalk Flash, I don't have the current versions at the present time.

I was asked to make some modifications to phone system programming and voicemail. After these changes, both the 2 T7208 Handsets now flash as if there is a message waiting however there is no messages in either Mbox. Feature 65 /Feature#65 shows "no message", and there is no messages in either Mbox.

Here are the changes I made:
Created Hunt Group 290 and added 5 members both these 2 t7208 sets are included in this as members, making lines app/ring.
In voicemail table pointed attendant to 290 and under feature 982 also made operator 290.

This was done to allow people pushing digit 0 to point to HG/290 and ring associated phones within this group. When calls go unanswered because 290 is not a valid Mbox, Mbox 100 picks up and the voicemails go into Mbox 100 which I have associated to Ext222.(which is an M7208)

Anyone know why the T7208's mwi keep flashing? Even when Mbox 100/Ext 222(M7208) clears the messages from there Mbox

Any help resolving this would be great....

 

[allworxguy]

Do the phones have personal mailboxes?

F981 does it say log or Pswd?

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[ThePhoneGURU]

Yes both extensions have personal mailboxes.
I have confirmed they both have no messages in there mbox.

 

[curlycord]

Are you saying F#65 does not clear the light?
Does a reboot of set (unplugging set) clear it?.


=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[silver987]

Flashing does not sound right, a message is a steady light, flashing is usually a hold or incoming call.

Wayne T

 

[curlycord]

Good point!

Maybe reboot system if rebooting sets does not work.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[ThePhoneGURU]

Hi All,

Sorry, I should have mentioned before, I had customer unplug phone set but did not fix.

I can try and reboot the phone system to see if that changes the state of the flashing.

Not sure what is causing it.