T7208 Handsets

[OldAndKnackered]

Installed a V2 on vers 9.0, but it was to replace a BCM50, and the customer has kept their old phones. They are saying that now, when someone calls in, and the call is answered and transferred, the person getting the call transferred to them sees the number of the original caller, and not the number of the person making the transfer, which was how it worked on the old system. Does anyone know if this can be changed? I've had a look through the programming and a phone user guide but can't spot anything obvious.

Thanks

 

[biv343]

I believe that is the way it works on the IPO. It could be argued that once you're talking to a person who was transferred to you, the person who transferred the call to you isn't relevant any longer. That being said, it's been a long time since I've worked on a BCM and I don't recall if that was a configurable function or just the way Nortel handled it.

 

[derfloh]

Use assisted transfer instead of blind transfer.

 

[amriddle01]

It also shows the person transferring after the callers number, if their screens are too small to show that it's time for new handsets, that time was when they changed the system really

 

[pmcook]

When you keep old phones you save some money but you lose a whole lot of functionality.

 

[amriddle01]

It's lose lose, as a BP most of your profit is in the handsets typically, the customer has handsets that don't work as well as they did on the old system (to be expected) and they can't use many of the features of the new system.

Now you're stuck supporting a system that you made very little on in the first place and half the issues are the shitty old handsets and the customer thinks the new system is shit because they can't really do anything they used to or much new.

Basically if they can't afford new handsets they can't afford a new system

 

[OldAndKnackered]

It's lose lose, as a BP most of your profit is in the handsets typically, the customer has handsets that don't work as well as they did on the old system (to be expected) and they can't use many of the features of the new system.

Now you're stuck supporting a system that you made very little on in the first place and half the issues are the shitty old handsets and the customer thinks the new system is shit because they can't really do anything they used to or much new.

Basically if they can't afford new handsets they can't afford a new system

I think I'll print that off and use a staple gun to attach it to the salesman's forehead!!