T1 inbound working, outbound not so much 1

[andynetcon]

My first time with a T1 so be gentle. Inbound is routing in just fine, however when I dial out using 9 (default ARS table) I get an incompatible message on the phone. On my system status this is what I see...

7/15/13 10:10:29 AM-208ms Line = 5, Seized, Channel ID = 3, Call Ref = 5
7/15/13 10:10:29 AM-217ms Line = 5, Channel = 3, Q.931 Message = Setup, Call Ref = 5, Direction = From Switch, Calling Party Number = 3764, Called Party Number = 555-555-5555
7/15/13 10:10:29 AM-234ms Line = 5, Channel = 3, Q.931 Message = CallProceeding, Call Ref = 5, Direction = To Switch
7/15/13 10:10:29 AM-238ms Call Ref = 5, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
7/15/13 10:10:29 AM-533ms Line = 5, Channel = 3, Q.931 Message = Disconnect, Call Ref = 5, Direction = To Switch, Cause Code = 1
7/15/13 10:10:29 AM-534ms Line = 5, Channel = 3, Q.931 Message = Release, Call Ref = 5, Direction = From Switch
7/15/13 10:10:29 AM-553ms Line = 5, Channel = 3, Q.931 Message = ReleaseComplete, Call Ref = 5, Direction = To Switch
7/15/13 10:10:29 AM-555ms Call Ref = 5, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
7/15/13 10:10:29 AM-555ms Call Ref = 5, Disconnect from Destination End

Any ideas?

 

[hairlessupportmonkey]

> Disconnect from Destination End

does SSA show any line errors / faults?


ACSS - SME
General Geek

 

[amriddle01]

Cause Code = 1 ....Means unallocated/unrecognised number, this can be the number you dialled or the number you are calling from, you probably need to send a valid number for your trunk



"No problem monkey socks

 

[andynetcon]

As soon as I added the full number to the ICR instead of the last 4 it started working again. Thanks for reading the tea leaves otherwise known as monitor error codes. Where can I send the bottle of scotch?

 

[amriddle01]

You can have that one "on the house"....never did like scotch anyway



"No problem monkey socks

 

[hairlessupportmonkey]

Ill have it. Single Malt. Well aged please.

ACSS - SME
General Geek