T1 Channel Tracking

[onsetcomp]

We have the IPO 412 with 2.1(27) and VMPro 2.1(14)

Two questions:
I've noticed that all calls in/out on the T1 line show up in the Call Status window as "Line 5". We have 16 channels of voice on the T1 and I'd like to know what the actual channel is that is being used. In our Tapit EX call accounting software all the T1 channels show up as 9xxx numbers, none of which are listed in the Manager shortcodes or line setup lists.

Seeing what channel is being used helps at any given time to debug user complaints about a bad connection or lost calls. Our previous phone system (Legend) allowed me to simply dial out on a long distance number over and over to cycle through all the channels to test for dialtone and correct operation. Is there a way to do this with the 412?

-Eric

 

[cms18]

If you look at an SMDR file, there's a field for Party 2 Device and Party 2 Name. The party 2 device will have T9xxx (represents your T1 trunk and channel) and the Party 2 Name will be Line 5.1 (T1 line 5 and channel 1). If you match these up then you will know what channel the 9xxx numbers represent. The 9xxx numbers go in order, so if you are using 16 channels, you should have 16 9xxx numbers. Just had to do the same thing for our eCAS call accounting system.

 

[onsetcomp]

Thanks, the Party2 info is in my smdr file like you said. I can now understand the Tapit reports a bit better now. Is the Ecas call accounting program expensive (over $2k)?

Is there any way to have the Avaya CallStatus program show the channel# for real-time feedback?

-Eric

 

[cms18]

Glad that info helped. The eCAS program is expensive. I can't recall the exact amount, but it was close to $4K. It's an excellent program, but overpriced.

I looked at the Call Status and couldn't see any way for allowing the channel number to show in real time. However, if you do have Delta Server running and have SMDR displayed on the active screen, it will show what channel you are using.

Chris