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T.38 Fax over IP

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ImanM93

Systems Engineer
Jul 16, 2018
19
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Hi,
I ran a SIP trunk via MBG and I have the number 78434XXX. For the Fax I should set the number of 222.
I have T.38 and Compression licenses and also I installed DSP II card.
I set 222 as generic sip and registered it in "ventafax server". I can send fax but for receiving I have 2 problems.
No.1 is that the sender must press 1 after the fax server answer the call, it seems something like DTMF.
No.2 is that when they press the number 1 the sender machine start to send the paper but in the middle of that it is stopped and the call will disconnect, then I received an error "No response from fax (Er 29)"
does anyone have any thoughts?
 
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