T:20 error code on NTVQ01BA (MC) RLSE 09 and ELAN/TLAN IP addresses.

[jtony2976]

Hi, everyone.

I have a question about ELAN and TLAN IP addresses.

In my company we have a Meridian OPT11 cabinet with the following cards:
[ul]
[li]NTDK20JA (SSC) RLSE 02[/li]
[li]NT8D02A (Dgtl LC) RLSE 04[/li]
[li]NTVQ01BA (MC 32) RLSE 09[/li]
[li]NT8D09BA (ANLG M/WLC) RLSE 11[/li]
[/ul]


With the following IP addresses assigned:
[ul]
[li]OPT11c : 192.168.28.211[/li]
[li]ELAN : 192.168.28.203[/li]
[li]TLAN : 192.168.28.204[/li]
[/ul]


OPT11c is used for Avaya 6120/6140 Wifi handsets.

The NTVQ01BA (MC 32) card was displaying a H:20 error code: SRAM test failure. So, it was changed for another card.

The problem is that the new MC card now displays a T:20 error code and the Avaya Wifi handsets don't work anymore.

By reading some Avaya documentation, I found that the problem might be that ELAN and TLAN IP addresses are not the correct ones.

So, my questions are these:

How can I check which IP addresses are assigned to ELAN and TLAN?

And how can I change them to the correct values which are ELAN: 192.168.28.203 and TLAN: 192.168.28.204?

I hope somebody can help because I'm new with all this Meridian system and I haven't been able to find the solution.

Also, I know that Element Manager can be used to configure ELAN/TLAN Ip address but what I don't know is where can I get it and how to access those values using that application?

 

[Firebird Scrambler]

Did you swap over the CF card?. I recall that you can edit the CF card to look at the files in the Config folder for config.ini and bootp.tab that contains the IP information.

Normally, you would access the system via a serial port cable that connects onto the faceplate. The connector looks like the old keyboard one as it's round but it goes to a Nortel 9 way serial port.

Typical bootp.tab file is..

#86.130.12.41 (TLAN)
#192.168.1.41 (ELAN)
#version=ITGIPPHONE

.subnet1 :sm=255.255.255.0:gw=192.168.1.1:ts=86.130.12.41:hn:

1:tc=.subnet1:ha="00:2081:81:2F":ip=192.168.1.41:lp=86.130.12.42 255.255.255.0 86.130.12.1:dn=002 0:to=1:

Typical config.ini file is ..

#version=ITGIPPHONE
#OTM: ITG IP Phone -Release 2.00

[keycode]
keycodeId=12345678-12345678-12345678

[snmp]
rdCommunityName=public
wrCommunityName=private
trapsEnabled=0
trapsub=

CardIP=192.168.1.41 (ELAN)
sysHostName=Drayton CS1000M IP Line
sysLocation=TN: 002 Management IP: 192.168.1.41 (ELAN)
sysContact=Donald Trump

[routes]

[dsp0]
EchoCancel=1
DspEchoTail=32
VadThreshold=-17

Codec=1
VxPayload=20
VxPlayoutNomD=50
VadEnabled=0

Codec=7
VxPayload=20
VxPlayoutNomD=50
VadEnabled=1

[tos]
controlPrio=160
voicePrio=184

[ElanConfig]
CallServerIP=192.168.1.40 (ELAN)
SurvivalIP=0.0.0.0
SignalPort=15000
BroadcastPort=15001

[TlanConfig]
SignalPort=5000
AudioPort=5200

[Loss Plan]
Country=UK
HandsetRLR=0
HandsetSLR=7
HandsetSTMR=18
HeadsetRLR=0
HeadsetSLR=8
HeadsetSTMR=18
HandsfreeRLR=13
HandsfreeSLR=16
HandsfreeSTMR=22

You should be able to work out where to make the changes


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[jtony2976]

Thanks for answering, Firebird.

I read about making changes on a file called CONFIG.INI.
Thanks to your comments now it makes more sense what I read, but the problem is I don't know how to access that file.

I do have access to the system by using procomm with the connector you talk about or by using the RS-232 cable that comes in
the NTMF94EA Nortel E-LAN/T-LAN & RS-232 Serial Maintenance I/O Cable.

So in order to makes changes to the config.ini or bootp.tab, do I have to use procomm to access them? Or is this done in another way?

When the system finish the booting process, it asks for a user login and password. However, I don't have that information.

And one more question, what do you mean by the CF card? Is that the Pc card?

 

[Firebird Scrambler]

I'm referring to the Compact Flash card that sits inside the Media card. You should just need to take out a plastic pin to remove the card and then unseat the CF card. Plug it into a USB card reader onto your computer to access the files.

Keep a copy of the original ones and make the required changes.

From memory, the login details varied depending upon the phone system software release. The later versions used the PWD1 account details and I think the original account was itgadmin but this is usually changed and it has been a long time since I last touched a Media card.

There are ways to reset the password on the card.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[jtony2976]

Hi, Firebird.

I found the files in the CF card and according to the original configuration this is how the IP addresses are assigned:

OPT11c : 192.168.28.211
ELAN : 192.168.28.203
TLAN : 192.168.28.204

So I did the modifications:

bootp.tab:
-----------------------------------------------------------------------------------------------------------------------
#192.168.28.204 (TLAN)
#192.168.28.203 (ELAN)
#version=ITGIPPHONE

.subnet1 :sm=255.255.255.0:gw=0.0.0.0:ts=192.168.28.204:hn:

1:tc=.subnet1:ha="00:60:38:BD:BC:6D":ip=192.168.28.203:lp=192.168.28.204 255.255.255.0 0.0.0.0:dn=000 0 3 0:to=1:
-----------------------------------------------------------------------------------------------------------------------
Are the values correct?

I have a question here in this value (ha="00:60:38:BD:BC:6D"). Is it related to a MAC address in the Media card? The following image below is from the MC card that was changed.

config.ini:
-----------------------------------------------------------------------------------------------------------------------
#version=ITGIPPHONE

[keycode]
keycodeId=12345678-12345678-12345678

[snmp]
rdCommunityName=public
wrCommunityName=private
trapsEnabled=1
trapsub=192.168.28.90
ts1=192.168.28.90,255.255.255.0,

CardIP=192.168.28.203
sysHostName=
sysLocation=
sysContact=

[routes]

[dsp0]
EchoCancel=1
DspEchoTail=32
VadThreshold=-17

Codec=1
VxPayload=20
VxPlayoutNomD=50
VadEnabled=1

Codec=5
VxPayload=20
VxPlayoutNomD=50
VadEnabled=0

[tos]
controlPrio=0
voicePrio=0

[ElanConfig]
CallServerIP=192.168.28.211
SignalPort=15000
BroadcastPort=15001

[TlanConfig]
SignalPort=5000
AudioPort=4100

[Loss Plan]
Country=USA
HandsetRLR=2
HandsetSLR=0
HandsetSTMR=16
HeadsetRLR=4
HeadsetSLR=-2
HeadsetSTMR=20
HandsfreeRLR=0
HandsfreeSLR=4
HandsfreeSTMR=30
-----------------------------------------------------------------------------------------------------------------------
According to your config.ini example, I did the modifications but I'm not sure about the following values in [snmp] section:

trapsub=192.168.28.90
ts1=192.168.28.90,255.255.255.0,

Those IP values don't know where they came from.
I recall that when I changed the MC card, ElAN IP changed to something like 192.168.28.xx, don't remember the last digits and I lost ping at 192.168.28.203 and 192.168.28.204.
In your example they are like this:

trapsEnabled=0
trapsub=

Do I need to put the values like in your example?



Another question, in [ElaConfig], in CallServerIP I use the following IP:

[ElanConfig]
CallServerIP=192.168.28.211
SignalPort=15000
BroadcastPort=15001

That IP is assigned to the OPT11c. Am I correct?
Because I saw that in your example, you use another IP value which is different from the one in the bootp.tab file for the ELAN.

 

[Firebird Scrambler]

As a rule, the ELAN and TLAN IP address range should be different. It looks as if you are using the same one?.



Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[Firebird Scrambler]

Have you replaced the Media card due to the other one being faulty?. If so, then just swap over the Compact Flash card from the faulty Media card onto the replacement one.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[jtony2976]

Yes, I replace the Media card because of a H:02 error code.

According to the documentation that is "SDRAM test failure".

And I did swap the CF card from the faulty to the replacement card.

My question is that whether it is enough just to put the CF card on the replacement Media card and it should grab the all configuration by itself from the CF? or is there a procedure to restore that configuration on the Media card?

I'm asking this because I had problems with the SSC card and I lost connection to the IP: 192.168.28.211 (OPT11c) because I was trying some commands (actually without knowing what exactly I was doing) and I found a procedure called "SSC Database Restore" which is this one:

--------------------------------------------------------------------------------------------------------------------------
Restore from backup flash drive
The following procedure describes how to restore a database from the backup flash drive (Z, backed up using the EDD
method (LD 43). The backup source is "Backup Flash Drive".
1. Login, type LD 143, and press <cr>
2. Type UPGRADE, and press <cr>
3. Select Main Cabinet. The system responds with the Software Installation Menu.
4. Select Utilities from the main menu
5. Select Restore Backed Up Database (item 1) from the "Utilities Menu"
6. Select Backup Flash Drive (item 1) from the "select source" menu
The system responds with:
Restoring Primary drive from Flash Drive...
Are you sure you wish to perform the Restore?
(y/n[a]abort)
7. Enter y (for yes), if you're sure, otherwise a to abort the procedure.
The system restores the backed up database and displays a message indicating success, or failure.
8. If the restoration fails, return to step 4.
9. If successful, to complete the restore perform a SYSLOAD: power cycle the main cabinet.
A SYSLOAD (system reload) is required in order to load the system from the primary flash drive into DRAM (main memory).
You can also SYSLOAD the PBX in LD 143, use the XSL (External Sysload) command to reload the database.
The password is OHNO and can not be changed.
----------------------------------------------------------------------------------------------------------------------------
And after doing that I got back the IP: 192.168.28.211.

However, I'm still not having a connection to the ELAN/TLAN IP addresses.

 

[jtony2976]

Here's a diagram of how is OPT11c connected:

Just in case you don't understand my numbers:

Access Point (AP): 192.168.28.149
WLAN IP (NTTQ60AA): 192.168.28.250
ELAN: 192.168.28.203
TLAN: 192.168.28.204
OPT11c: 192.168.28.211
PC Win98 Procomm: 192.168.28.90
PC Win7 HAT: 192.168.28.100

 

[jtony2976]

Reading the last document you included as an attachment, I found this:

I haven't found how to disable that BIOS ROM mode.


And I also found this:

I'm going to change that value in the bootp.tab file with the MAC address of the replacement Media card and see what happen:

 

[jtony2976]

I don't know why I cannot see your last response but let me tell you that I recover communication with IP addresses for ELAN/TLAN meaning I can do a ping to them.


But now, the Media card is sending a T:21 error.

I found this:
[li]T:21 is displayed if the card is new and there is no CONFIG.INI file[/li]
[li]T:21 CardLAN enabled, waiting for request configuration message[/li]

And I also found this:

But that's what I did to get rid of T:20 error code.

 

[Firebird Scrambler]

The setLeader command is used to set up the Media card via the serial port.
I think you enter in the ELAN address details.

when the card boots up, that IP information should be enabled. You should be able to "ping" each address from another computer.

What release is your SSC Option 11 system and what release was the original media card and also the one that you want to use as there are different versions for each release.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[bignose21]

Seem to remember you can look at and alter elan info in the CLI

NVRIPShow to see the status
NVRIPSet "IPaddr" configure the ELAN IP
NVRSMSet "subnetMask" config ELAN Mask
NVRGWSet "gwIPaddr" config ELAN GW

But all that should be achieved with the

setLeader "IPaddr","gwIPaddr","subnetMask"

Then just need to go to OTM and Transmit the Node/Card properties so it gets its rest of its config TLAN etc.

 

[jtony2976]

Hi, bignose21

Thanks for your comment.

I used the setLeader command.

But what do you mean by going to OTM and Transmit the Node/Card properties?

----------------------------------------------------------------------------------

Now I know what is the OTM 2.2.

Do you know if there is a link where I can download that software?

 

[jtony2976]

Hi, Firebird.

Here's the info of the card in the OPT11c:
NTDK20JA (SSC) RLSE 02
NT8D02A (Dgtl LC) RLSE 04
NTVQ01BA (MC 32) RLSE 09
NT8D09BA (ANLG M/WLC) RLSE 11

And yes, I can ping to each address.

 

[Firebird Scrambler]

You can download the OTM 2.2 software from ftp://OTM_Software:OTM_Software@somertel.ddns.net

You need to check if you have a dongle, but I recall that you don't need it for ITG use.


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[jtony2976]

I am reading this document: Nortel Communication Server 1000 - IP Line (Description, Installation, and Maintenance), included as an attachment.

And on the section: Configuration of IP Telephony nodes using OTM 2.2, a USB dongle is mentioned.
I'm sure that I don't have that dongle.

I couldn't download OTM software with the FTP link.


However, there's another section called: Configuration of IP Telephony nodes using Element Manager.

I've seen this Element Manager software mentioned in other Nortel/Avaya documents and it's used for configurations in the OPT11c.
This one can be used instead to avoid the use od the dongle, right?

If it is not too much to ask, do you have the Element Manager?

 

[Firebird Scrambler]

The ftp link does work but I have zipped up all the files as OTM 2_2.zip. Look for this file and then unzip it.

Element Manager is found on a signalling server. It doesn't look as if you have it.
The OTM dongle is either a printer 25 way RS232 device that fits on the old type serial printer port or the later USB one that tends to be purple and looks like a memory stick.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin