System wide speed dial

[Peva]

Hi,

I have looked through my manuals and cannot work out how to create a system wide speed dial.

Users are requesting to have a 4 digit number that they simply dial and this is translated into an external number.

How do I do this ?

Thanks in advance
Peva

 

[cmawbey]

Peva
there are 2 types of speed call lists...system and personal
for a system list
LD18
req=new
type=ssc ( system speed call)
lsno x ( give this a number eg. 20) lsno= list number
dnsz=16 (this is set to the max number of digits that can be stored)
size=x (this is max number of DN's in the list)
wrt=<cr>
stor 0= 9xxxxxxxxxx ( this defines the first number)
wrt=<cr>
stor 1= 9 xxxxxxxxx ( this defines the second number)
and so on until you reach the value of size
req+end
to print the numbers assigned to list 20
LD20
req=prt
type=scl
lsno=20
size=<cr>
to allocate feature to a digital set
ld 11
req=chg
type=2616
TN= tn of set
echg=yes
item key x scu 20
<cr> back to req
req=end

try that

Colin

 

[Peva]

Cheers Colin,

This seems a bit of a nightmare for me because I have 120 + sets that I would have to program a key on with scu.

If there isn't an easier I'll just set up an analogue set with call forward always to the external number.

Peva

 

[cmawbey]

ok. you could create a new ACD or phantom and forward that.. Colin

 

[Reusser]

You could create a Flexable Feature Code - SSPU. you may need to still put the system speed dial number oneach phone - SSU prompt

 

[acewarlock]

Are you asking for one 4 diget number that any one can dial and it will always dial the same external number? or do you want say a list of (100) 4 digit numbers that dial a different number for each number in the list?

 

[Peva]

All, Thenks for the replies.

Acewarlock, I am look for exactly that. All users dial a four digit number and it always dials the same external number.

Peva

 

[scott7]

Peva
set up a phantom then set dcfw to the number you want use &quot;if it don't ring, it ain't my thing&quot;

 

[acewarlock]

If your short on TN's, creat a ACD Queue using the number that you want to use and NCFW to the external number you want to call. make sure to put 91xxx-xxx-xxxx or 9xxx-xxxx
depending on if its LD or local.

 

[acewarlock]

If your short on TN's, create a ACD Queue using the number that you want to use and NCFW to the external number you want to call. make sure to put 91xxx-xxx-xxxx or 9xxx-xxxx
depending on if its LD or local.

 

[Peva]

Cheers Acewarlock,

Will try that at the weekend and let you know how it went.

Paul