System Wide Call Apperance Question

[bbaits25]

Afternoon,

I have Norstar R6.1

Just recently cutover to a PRI and one thing I was working on was the call parking. The location wanted to physically see the calls parked (SWCA) on a button just like a Avaya IPO500. I got the SWCA button keys working but when the user picks-up the call it doesn't release that SWCA key for it to be used again, once the user disconnects the call it becomes available.

I would like the user to hit the parked (SWCA) button and have it release once the user has pressed it (goes to their intercom button). Is this possible?

Thanks!

 

[hawks]

don't think you can SWCA is not really Parking a Call like the Call Park Feature does. It does use the space but it acts more like a line button and will stay lit until the call is dropped.

 

[bbaits25]

That's what I figured, so i'm SOL I assume for the call parking apperance and SWCA release once its picked up?

I know it works on BCM50, it releases the SWCA once its picks up and goes to intercom, do you know if a BCM400 r3.7 is capable of this?

Thanks for the help.

 

[rlsabin]

We are using SWCA on a couple of release 7.1 MICS and it works just like you want it to. When the call is picked up off the SWCA key the key is freed up. I believe that this was a change made in 7.1.

 

[bbaits25]

Ok thanks for your help!

 

[hawks]

Yes looks like that feature was added in release 7.0.

Changed: SWCA cntrl (Feature settings):
Auto associate now has three choices, rather than a Y/N value.
• Manual on park
• Manual LOC
• Automatic LOC


Manual on park: The user must press a SWCA button or enter a SWCA code to park a call on a SWCA code. When the call is retrieved, the SWCA code is available to another call.