System Voicemail Question

[SNJQuintin]

Good afternoon experts. I apologize if there is an answer somewhere, but I couldn't find one (not actually sure how to word this in a search, as I think it is something weird on our system). This is on a Mitell 3300 8.0SP3.

We have a system voicemail box that is 9999 it is what you hear when you call in from the outside to the main # and no one answers. Sounds right eh? Well, there is also a voicemail box on 0 as well. So if you call 0 from your desk, you get a different voice message. This voicemail box also picks up if someone calls a DID from the outside, hits '*' and '0' for the receptionist, and she doesn't answer. How do I configure it so that the main system voicemail is what picks up when dialing '0'? Or is this normally how it should be configured? We've had this system for about 12 years, and someone just now noticed that the 2 messages were different

Thanks for any insight into this.

Quintin

 

[Valamagules]

It looks like you are using 4 digit numbering for your extensions.
That is why the Administrator Mailbox is 9999. If you were using 3 digit numbering, this mailbox will therefore be 999,
This voicemail box is used for Mailbox Administration purposes.

Mailbox 0 is regarded as the Operators mailbox. The usual way you would like to use Operators mailbox 0, is to change the mailbox type from "Extension" to "Transfer Only" and add the reception's extension as the extension number. At least this way if someone is calling in and hit 0 for Reception, the call will be redirected to the operator.


Clever men learns what Wise men shares!