SYSTEM RESOURCE AVAILABILITY: NETWORK OUT OF SERVICE

[pirrimori]

Hi everyone!
I am the Genesys administrator and today i found this message in the TServer log. When agents attepmt to log on Genesys this error mesagge apperars. I am totally lost in how I can fix this problem, the PBX is working because the agents recieve calls but not through Genesys, wich is the ways is supposed to be. Does anyone know how to fix this error? Here is the fragment of the log:

--------------------
09/12/05@12:31:05.5110 20 bytes send to server, ref 174, (2 queued)
09/12/05@12:31:05.8080 link-ctrl(4.0-157)(2 requests pending) S->H
error: SYSTEM RESOURCE AVAILABILITY: NETWORK OUT OF SERVICE (6)
reference id: 0
invoke id: 173
Startup requests left 1
09/12/05 12:31:05.808 Trace S2-CCPI4 TServer_MD110 GCTI-01-36212 Client 60005(DesktopToolkitX): request incompatible with device type
@12:31:05.8080 [0] 6.5.100.01 send_to 0x00060005: message EventError
(Network out of service)
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 808000
AttributeTimeinSecs 1126521065 (12:31:05)
AttributeReferenceID 5
AttributeErrorMessage 'Network out of service'
AttributeErrorCode 1175
AttributeThisDN '11008'
09/12/05 12:31:05.808 Trace S2-CCPI4 TServer_MD110 GCTI-00-04542 Message EventError sent to 404 ( regular DesktopToolkitX )
sent to 404 (DesktopToolkitX)

--------------------------------

Thankyou very much for all your help, regards, Manolo

 

[cuneyt2020]

Hi ,
I got this error message when the DN is not able to retrieve calls from public and when genesys sends the call to the ODN...

When the customer calls the call center, the genesys ERS, sends the calls to ODN (extension) , then check the SERV D5 parameter in MD110. This should be 1 (it means "open for direct in dialing traffic)

Rgrds