System "hangs" and runs CHKDSK over and over

[kookbox]

I have Windows XP installed and have 3 user accounts on this machine - Patricia (Admin, me), Joann, and James. When I boot my machine, and try to log in as Patricia, no problems. I can log in as James, no problems. But when I log on as Joann, the system chugs and chugs and then goes to a blue screen - the hourglass displays for a couple seconds, then the cursor shows up, and then... nothing, it sits and chugs a long time. Then it drops into CHKDSK which finds errors (mostly orphaned files, it says) and says it's correcting the problems. Then the system reboots, and I have the option to log in as one of the 3 users on the system again. If I choose user Joann, it goes back through the same system hanging/CHKDSK routine. This problem started this morning and I can't find any reason for it. I've run adware tools, antivirus, spybots, and they're not finding any major problems.

I hope someone here can offer some suggestions as to how to fix the problem. Also, would like to know how, if we can't get Joann's settings to work anymore, to get access to her e-mail and files (since the user with Admin rights is me and I'd think there would be some way to retrieve her info)?

Thanks so much!
Patty

 

[linney]

It is unusual for ChkDsk to run other than after a reboot, so I assume your machine is blue screening and rebooting and then running ChkDsk?

831426 - Chkdsk.exe or Autochk.exe starts when you try to shut down or restart your computer

http://support.microsoft.com/default.aspx?scid=kb;en-us;831426&FR=1&PA=1&SD=HSCH

316506 - Chkdsk Runs Each Time That You Start Your Computer

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q316506

There may be a problem with Joann's profile and corruption?

811151 - How to Copy User Data to a New User Profile

http://support.microsoft.com/?kbid=811151

To get further information about any errors look in your Event viewer.

Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.

Any errors logged in the Event Viewer can be expanded by double clicking on the error line.

Take any event error I.D. number and search for it on these sites.

http://www.eventid.net/events.asp

http://www.microsoft.com/technet/support/ee/search.aspx

Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.

You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.

Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.

http://www.winxptutor.com/eventlog.htm

 

[kookbox]

Hi Linney!

Thanks for all the info. I'll look all this over in the morning and let you know what I find out - have been trying to fix the problem all day with no success and kinda burned out on it right now, LOL! I'm thinking now that perhaps the user profile for Joann is corrupted but am not sure so will take a look at the event viewer and see what I can find out. If I have to create a new user account that'll be okay I guess, it will just take some time to transfer all the info. Will see what's up with this tomorrow and post it here so maybe it will help someone else with the same problem. Thanks again!

Patty