System monitor one line

[Draeus]

Hello tekkies,

I'm having a problem with one phone randomly dropping calls when it is answered. Sometimes it happens, sometimes not. My first guess was wiring, but everything seems to be in order there. There are a couple more things I can check, but until I get the equipment to run diagnostics on the wiring I can't see, does anyone know a way I can get the system monitor to monitor only that line? There are just too many phones here that if I had them call down next time it happened and I stopped the log as soon as they called, there would still be a ton of logs to dig through to find that particular one.

Thanks as always for the help!

 

[smokinjoe2938]

your really not giving us much to go on here

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1

 

[Draeus]

Oh, I'm not trying to get you to diagnose it. Although if I can't track it down, I might be sending in logs and whatever else I can get. I just need to know how to get the system monitor to only monitor the one line for awhile Is there a way to do that?

 

[smokinjoe2938]

how can we help you if we don't even know what type of switch you currently have, software level etc....

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1

 

[Draeus]

Apologies. Have an IP Office 500 v2 running version 8.1

 

[amriddle01]

You can filter the logs, right down to individual handsets/calls if necessary

 

[Draeus]

I was hoping that would be the case I just don't see in the Filters--->Trace Options anywhere that says "Only display information from line <insert line # here>"...

 

[intrigrant]

You can't filter them on a single extension but you can select a parameter in the trace and then press F4.
A good parameter would be the CallID, it is unique for each call.

 

[holdmusic34]

Also set time stamp in monitor and have the customer record the exact time the issue occurs. This will give you a window with five minutes either side to check when trawling through your logs..
Unless you're an idiot savant, trying to calculate the time by reading the up time millisecond trace is useless.

Launch Code: Midnight Sun