System Directory Display

[Bjohansen]

I have a customer that is using the system directory for all their company cell phones. When they call in they need the name of the tech to pop up. I have 7 sites and it is working in four of them. In the monitor trace, it matches the system directory name but then it defaults back to the carrier called id. I have posted the monitor trace below. Any ideas why this is happening?

CMProceeding
Line: type=Q931Line 9 Call: lid=9 id=2 in=1
BChan: slot=0 chan=1
68470mS CMCallEvt: 0.1010.0 4 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
68471mS CMCallEvt: 0.1011.0 4 JHanlon.0: StateChange: END=T CMCSIdle->CMCSOffering
68471mS CMExtnEvt: JHanlon: CMExtnHandler::SetCurrent( id: 0->1011 )
68471mS CMExtnTx: v=2214, p1=0
CMSetup
Line: type=DigitalExtn 6 Call: lid=0 id=1011 in=0
Called[2214] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[62148031146] Type=Unknown Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=CMNameDirectoryMatch) name=Gavin
IE CMIECalledPartyName (224)(Type=CMNameDefault) name=JHanlon
IE CMIECalledPartyKName (225)(Type=CMNameDefault) name=Jack Hanlon
IE CMIERespondingPartyName (228)(Type=CMNameDirectoryMatch) name=Gavin
IE CMIERespondingPartyNumber (230)(P:0 S:3 T:0 N:1 R:4) number=62148031146
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=8 class=CMDeviceISDNTrunk type=2 number=9 channel=1 rx_gain=32 tx_gain=32 ep_callid=2 ipaddr=172.18.3.11 apps=0
IE CMIEIcrPriorityDetail (239) Priority = 1
IE CMIEDIDNumber (245)(P:100 S:100 T:0 N:0 R:4) number=2214
IE CMIEMohSourceId (247) MOH Source = 1
Display [Gavin>JHanlon]
Timed: 30/05/13 18:27
Locale: enu
68471mS CMExtnRx: v=2214, p1=0
CMAlerting
Line: type=DigitalExtn 6 Call: lid=0 id=1011 in=0
68472mS CMCallEvt: 0.1011.0 4 JHanlon.0: StateChange: END=T CMCSOffering->CMCSRinging
68472mS CMExtnEvt: v=7 State, new=Ringing old=Idle,0,0,JHanlon
68472mS CMCallEvt: 0.1010.0 4 TargetingEP: StateChange: END=B CMCSOffering->CMCSRinging
68473mS CMCallEvt: 9.2.1 4 Q931 Trunk:9 CHAN=1: StateChange: END=A CMCSDialled->CMCSRingBack
68473mS CMLineTx: v=9
CMAlerting
Line: type=Q931Line 9 Call: lid=9 id=2 in=1
BChan: slot=0 chan=1
68475mS CD: CALL: 9.2.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 9" (4.2) Bend="JHanlon(2214)" [JHanlon(2214)] (0.0) CalledNum=2214 (JHanlon) CallingNum=62148031146 (Gavin) Internal=0 Time=13 AState=Ringing
68476mS CMMap: a=4.2 b=0.0 R1
68477mS ISDNL3Evt: v=9 stacknum=9 State, new=ICProceeding, old=Present id=2
68477mS ISDNL3Evt: v=9 stacknum=9 State, new=Received, old=ICProceeding id=2
68606mS CMLineRx: v=9
CMFacility
Line: type=Q931Line 9 Call: lid=9 id=2 in=1
IE CMIESupplementaryService (3)
Interpretation APDU
rejectAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageISO8859-1
invokeId 120
user 'N J MALIN ASSOC' presentation Allowed
68607mS CMExtnTx: v=2214, p1=0
CMFacility
Line: type=DigitalExtn 6 Call: lid=0 id=1011 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[62148031146] Type=Unknown Plan=ISDN Pres=Allowed (0)
IE CMIESupplementaryService (3)
Interpretation APDU
rejectAnyUnrecognisedInvokePdu
CallingName.Invoke.CodePageISO8859-1
invokeId 120
user 'N J MALIN ASSOC' presentation Allowed
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=N J MALIN ASSOC
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=N J MALIN ASSOC
IE CMIERespondingPartyNumber (230)(P:0 S:3 T:0 N:1 R:4) number=62148031146
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=8 class=CMDeviceISDNTrunk type=2 number=9 channel=1 rx_gain=32 tx_gain=32 ep_callid=2 ipaddr=172.18.3.11 apps=0
Timed: 30/05/13 18:27
68745mS RES: Thu 30/5/2013 18:27:03 FreeMem=57528484 57364968(1) CachedMem=163516 CMMsg=3(3) Buff=5200 962 999 12439 5 Links=387 BTree=0 CPU=1/2/4813/25208/609691/2
68745mS RES2: IP 500 V2 8.1(67) Tasks=47 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=62 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=17 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
68745mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
69468mS CMTARGET: 9.2.1 4 Q931 Trunk:9 CHAN=1: TimerExpired cause=CMTCCoverageTimeout
69468mS CMTARGET: 9.2.1 4 Q931 Trunk:9 CHAN=1: GetNoAnswerTimer:25
74702mS ISDNL3Evt: v=9 stacknum=9 State, new=ReleaseReq, old=Received id=2
74753mS ISDNL3Evt: v=9 stacknum=9 State, new=NullState, old=ReleaseReq id=2
74754mS CMLineRx: v=9
CMReleaseComp
Line: type=Q931Line 9 Call: lid=9 id=2 in=1
BChan: slot=0 chan=1
Cause=16, Normal call clearing
74754mS CMCallEvt: 9.2.1 4 Q931 Trunk:9 CHAN

 

[Westi]

I know for SIP trunks the dropdown in System - telephony - telephony that says favor trunk or favor directory works but I am not sure any more if that works for PRI's

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[intrigrant]

If a name is presented by the provider then it takes preference above the system directory.
Usually if the name is not known by the provider they tend to send the calling number as the name.
Ask the provider to send only CLID and no names.

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