System Administration Tool is Blank

[cam7333]

When I am logging into any 3300 (I have 3) and choose the System Administration Tool (or Group Admin) i get the screen pop for the menu but it just comes up blank. I am logging in via RDP to a Terminal Server, when I did it from my laptop onsite it worked fine. I have cleared the cache.


Any ideas?

 

[DomingoDolores]

Check the IE version on the server
Do you get any notification bar at the top of the blank window?

The problem with TCPIP jokes is that when I tell them, all I want is an ACK but usually get FINs and RSTs

 

[cam7333]

IE 8.0.6001.18702

There is no notification on top of the bar(such as a blocker)

 

[Biscuits87]

Clear your IE cache.

 

[augustD2]

The software was probably install without selecting to add the help on the 3300.

 

[bobcheese]

@p011406 - OP states when he did it on site it was fine so must be installed on PBX

 

[SXWizard]

Check to see if IE on the terminal server is set to Always open pop-ups in a new tab. Tools>General>Tabs>Settings.

 

[cam7333]

Ended up using a different login and it worked fine. I wasn't even able to download software off the Mitel website, just getting a white screen (pop does open though). Wierd one.