sysprep not detecting USB keyboard/mouse on initial sysprep startup

[anthonyaa]

Hi

Ive created a Windows XP Pro sysprep ghost image which works fine when a PS/2 mouse and keyboard are used. The desktop manufacturer recently started shipping USB mouse and keyboards which are now causing me issues. When SYSPREP first runs, I cannot key in a computer name as the keyboard and mouse are not detected (cant move mouse or type anything on the keyboard). I think the PNP part of sysprep occurs after I key in the computer name.

Does anyone know if there is a way I can get around this?? The initial sysprep image was created with PS/2 keyboard and mouse on the system..

Thanks
Anthony

 

[mma1123]

try the bios setting for usb , you might have to tweak your units bios to recognize usb on boot

 

[anthonyaa]

Hi

There is nothing in the BIOS for that.. The BIOS can see the Keyboard as the keyboard works when I go into the BIOS - it only fails to when sysprep starts as it cannot detect USB at that point. If I plug a PS/2 keyboard in and reboot, sysprep works fine but this defeats the point as all new hardware we get now is USB..

Anthony