eaching users to use the command line editors over the phone can be interesting
me: ok, type 'vye slash etcetera slash hosts'
user: it says command not found
me: that is ' V I slash etcetera slash hosts'
user: it's come up with lots of squiggles
me: did you use the back or forward slash.
user: i don't know ...
me: the one on the left or the right of the keyboard ?
user: the one on the left.
me: o.k. type in 'colon q' and i mean the character ':'
user: Q is not an editor command.
me: did you do a capital Q?
user: was it supposed to be a small Q?
...
ARGH! i've set up scripts now so that the machines dial up over the modem to me, and i can then edit the files directly ... as long as the scripts never break i'm fine.