SYMPOSIUM4.2 /CALL PILOT 2.0 VOICE SEGMENT ISSUE

[sullyin]

I have a Customer who has a Symp 4.2 that calls comes into a CDN(Master Script) and then go to a Voice Segement that has been recorded in Call Pilot 2.0. Using Access Ports.
Problem: When Caller Presses 2, there is a 5 to 7 sec delay before it goes to the next voice segment recording.
Any ideas? Anyone??? Caller may think they are going...nowhere and hang up.

Thank you!!

 

[LittleGremlins]

Have you tried to use the INTER DIGIT TIMER command in your open voice session with collect digits commands. The inter digit timer has a default of 10 seconds (not exactly sure what the default is), but by reducing the timer to 2 or even 1 you should be able to significantly increase the delay time.

For example

open voice session
play prompt voice segment *_gv
collect digits into *_cv
inter digit timer 1
end voice session

Where *_cv equals
Value 1 : execute script
Value 2 : route call 333
Default : route call 333
end where

 

[sullyin]

Thanks. I just reposted this issue today. Durn,if I hadn't forgotten I had done it back in Sept. Thanks for ur suggestion. The inter digit timer was set to 2 and did not make a difference. I is in Nortel's hands, but they must be stymied over this, haven't got a solution yet.