Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Symposium Web Client Agent to Skillset Question

Status
Not open for further replies.
ddgibbs

ddgibbs

MIS
Apr 24, 2004
19
0
0
US
We have SWC 4.5/SU03. I have been working on the Access and Partition Management section. The problem I am having is I can not seem to lock down the Agent Skillset Assignments in the Contact Center Management piece. I either can get the Web Client user to have "no" access at all, or the get "full" access to every assignment out there. I can not get the Web Client user to just see there own assignments. Any one have a similiar issue, or is this a Nortel Design Intent?

thanks
 
Status
Not open for further replies.

Similar threads

MoJHK
  • Locked
  • Question
Change the Nortel Symposium agent to a baic ACD agent
Replies
1
Views
71
Firebird Scrambler
Firebird Scrambler
telklass
  • Locked
  • Question
Avaya Symposium vs IE
Replies
1
Views
74
Utreg
Utreg
phonetech2012
  • Locked
  • Question
agents not acquiring,not populating rtd's
Replies
0
Views
59
phonetech2012
phonetech2012
ADRIAN74
  • Locked
  • Question
AACC AAAD phonebook and Agent Statistic not working with voice contact type
Replies
0
Views
81
ADRIAN74
ADRIAN74
megaa
  • Locked
  • Question
ACCS agent desktop variables
Replies
0
Views
60
megaa
megaa

Part and Inventory Search

Sponsor

Back
Top