Symposium voice menu using call pilot

[cgangadeen]

I am presently trying to create a voice menu using Symposium. The voice is recorded in Call Pilot. Can anyone help me on this issue. I created one but it is not working. Please see a simple script:

OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT Menu_My_T_gv
COLLECT 1 DIGITS INTO digit_cv
NO TYPE AHEAD
INTER DIGIT TIMER 5
WITH TERMINATING CHARACTER #

END VOICE SESSION

Please let me know how the Menu_My_T_gv is declared in script variable.

 

[Utreg]

The syntax is:
OPEN VOICE SESSION {<ivr_dn>}
<statement>
{<statement>
...
<statement>}
END VOICE SESSION

Try specifying your IVR_DN

 

[captaingadget]

OK I understand what you are asking now.

When a voice segment is put into call pilot for Symposium use it is put into a common location called an application which is essentially a foder on call piot. This is normally where ALL announcements are stored.

This application is the <filename> referenced in the VALUE field in the script variable. When the voice segment is created in this appliction, you should have assigned it an application ID number. This is the <seg#> in the script variable.

If you haven't completed any of these tasks within call pilot then the announcement will not work.

If you have other working announcements, then look at the script variables to see where they are.

I've also put this answer in the Meridian forum to continue the thread.

 

[sandyml]

It's similar to Meridian Mail. The syntax is <Callpilot application name>:<voice segment ID>

Let's say I have my ACCESS voice prompts stored in an application called VoicePrompts. And let's say I want to play a prompt from it (config'd in Voice Items) that is number 6. Syntax would be VoicePrompts:6 -- I am assuming you choose the English option in the variable also.