Symposium Scripting

[BMiles2000]

I have 2 SCCS's tied to NCC but I have recently found that the NCC does not distribute calls evenly over the networked Symposiums. What I am looking for is an intrinsic script variable that may devide the calls evenly based on the call counter. Something to the effect of "call counter = even then route call to skillset engineer_nsk and then to make it grade the calls, have the next step as "call counter = odd then route call to network skillset engineer_nsk". I just donot know if there is such a thing or if anyone knows of a better way to do this. I am trying to grade the calls between both call centers. Through Symposium so I still have my statistical information. What I was really hoping for was some way to check both Symposiums for the longest idle agent and then route the call to that agent. The problem I have found is that I cannot find a way to get the logest idle agent stats from both Symposiums. I had thought that NCC would do this but I was mistaken. So until I get an answere from Nortel, I am trying to find a way to distribute these calls evenly (somewhat).

 

[Jaydee2002]

Ok I dont know anything about Symposium scripting (yet) as we have just Purchased a Meridian with SCCS so I cant help you on that. However if you use Non Geographic Numbers ( NGNS) then you can have the calls evenly distributed on a ratio bases to different delivery numbers from the carrier network.
We looked at a BT and C&W ( most providers should be able to help you) product which utilises their IN network platforms.There is a small monthly charge for the service, about £40 if I remember correctly.
This would only work with NGN's so I dont know if it will be any use to you.

Let me know if you have any further questions.

JD