symposium scripting

[sk391]

I have a Symposium CC6 server and have a question related to scripting and skillset. Say we have two skillsets A & B. Is there any way of scripting the following.

Say we have agents assigned to both skillsets and we then have call queuing and waiting to be answered under Skillset A. Is there any way of scripting so that if the number of calls is > 3 to automatically change the skillset on agent agent that is assigned to skillset B so that the agent is now only assigned to Skillset A and therefore will now answer the waiting calls?
I know that this could be achived by an supervisor changing the properties of the agent and changing the agent to skillset Am but I would like to automate this process if possble.
Many Thanks

 

[Milesprower]

Scripts control call flow but not resources. Skillset assignments can only be changed on an ad-hoc or scheduled basis by authorized web client users.

 

[captaingadget]

Miles is correct, but the script could control the call so that it overflows to skillset B under those circumstances. I suspect you already know this and it does not meet your requirements.