symposium scripting

[sk391]

hello im trying to set up a script that will measure the number of calls queuing against a skillset. I have used a script of the master script with the following,


IF QUEUED CALL COUNT test WITH CALL PRIORITY 1 > 1 THEN
DISCONNECT
END IF

QUEUE TO SKILLSET test WITH PRIORITY 1

its just a test script and im just testing that the symposium knows that the number of call is greater than 1 and then disconnect. It doesnt do this and instead queues all the calls against the test skillset instead. Do i have to define the 'queued call count' somewhere in symposium?

Thanks

 

[Milesprower]

If you don't queue the call first, it is not included in the queued call count.

Also, your check will only disconnect the call if 2 or more priority 1 calls are currently queued. You may want to use >= instead of just >.

 

[sk391]

Thanks Milesprower

iv changes the script now so that the call is queued;


QUEUE TO SKILLSET test

IF QUEUED CALL COUNT test > 1 THEN DISCONNECT

END IF

but it still doesnt discconect the call. I think that the sym server doesnt know what a QUEUED CALL COUNT is do I have to predefined it somewhere. I know that it is a skillset intrinsics - but where do I define that this is a value and how would I go about then scripting it.

Thanks

 

[Milesprower]

Your syntax is correct. But it will only disconnect the call if there is more than 1 (e.g. 2 or more) calls in queue.

You should either change the value to zero (QUEUED CALL COUNT test > 0) or change the logical expression (QUEUED CALL COUNT test >= 1).