Symposium Scripting Variables

[mattb025]

Recently we have been doing some house cleaning. Removing some no longer needed skillsets, scripts, etc. Problem that I am having is we have global variables, call "Meeting ID" that we no longer use. However I am unable to delete. The variable claims that it is part of an active script. I know that it is not for I have gone through script line, by line.

Any thoughts.

 

[Panchanka]

If you are using the web client, in Script Variables go to Meeting ID and click the "Referred Scripts" button. Does anything come up? I am not sure if this functionality is present in the classic PC client.

 

[mattb025]

Yes in the classic, as well as web client the Meeting ID shows that it does have an referenced scipt. Problem is I have reviewed that script in question and it no listed anywhere in there.

 

[lretrievers]

Does that script reference another script (primary script calling a secondary script?)

 

[DancingDave]

We've had this before with both variables and scripts; there are no references but it still won't allow you to delete them.

After a few weeks (!) Symposium decides that, actually, there are no references and that you can delete the script/variable. You can precipitate this change of heart by rebooting it.

DD

 

[lretrievers]

It actually has more to do with with the active calls in the Symposium than Symposium deciding that there are no references to the script/variable. That's why the reboot works, call processing in the Symposium stopped.

 

[rfwhite]

Does that apply as well to network scripts? I have a couple I'm trying to delete through NCC and get an error stating that the skillset is referenced by a routing table. I go to the routing table, make the changes (delete the skillset) and it tells me "Success". I then return to delete the skillset and get the same error again. When I go back to the routing tables the skillset has magically reappeared.Grrr....

 

[rfwhite]

I'll need to play with it to make sure but is beginning to appear that in my case a network skillset previously built with the fat client can't be removed via web client. Going back to fat client seems to have worked.

 

[lretrievers]

To remove a network skillset, you must first change it from a NETWORK to a LOCAL on each of the servers, then try to delete it. You do not need to delete skillsets on the NCC server. When you make a LOCAL skillset a network one, it automatically puts it on the NCC.

 

[mattb025]

Dancingdave, like you said a reboot does the trick. I may not have been working with symposium long, but it seems to me that when removing skillsets, scirpts, and now variables, that symposium sometimes does not like to let go. I did find a an article that I was able to get my vendor to download from Nortel that states to restart the OAM service on the symposium server. Vendor said this woud force scripts to recomplie. If you have ever tried to restart that service you will find that it is tied into a lot of the symposim services. Just eaiser to reboot server. Problem is you can not do this in the middle of the day. Have to come in after hours.

Thanks for all the help and suggestions.