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symposium reports

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Newbie5

Technical User
Jun 15, 2011
35
US
hi all

i would have liked to know how i can get a monthly report of AHT,Not ready,adherence and if posible out-conformance of all agents, i am using symposium 6.0 (NCC 6.0)
thanks in advance for your help.
 
Most of this information is in the Agent Performance report. Alternatively connect to the database with Excel to see the data exactly how you want it.
 
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