Last year my application threshold class was set to 25% for Average Answer Delay, Calls ANswer After Threshold,service level threshold. My call center has requested a report for the year of 2004 that will show the output at 30%. Any suggestions. Thanks in advance
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Symposium Reports 4.2
- Thread starter glynnmsg
- Start date
Could you describe what your call center has requested in more details?
Application Service Level [%] is computed by Symposium using CallsAnsw, CallsAnswAftTresh, CallsAbnd, CallsAbndAftTresh. Only one thing you can setup here is Pegging Service Level Treshold [seconds]. Or do you mean Real Time Data ?
jj
Application Service Level [%] is computed by Symposium using CallsAnsw, CallsAnswAftTresh, CallsAbnd, CallsAbndAftTresh. Only one thing you can setup here is Pegging Service Level Treshold [seconds]. Or do you mean Real Time Data ?
jj
- Status
Similar threads
- Locked
- Question
- Locked
- Question
- Locked
- Question