Symposium Link issue

[GTexx]

First I am not sure if this fits into this forum but since I am try to troubleshoot from the CS 1000M (PBX) side I guess it's ok.

Issue: We have a CS 1000M with Symposium Link 5.0, we installed a NICE recording solution but for some reason the NICE system is not getting any TN/DN information from the Switch. We pointed the NICE system to another Symposium link 5.0 system in another site and it works fine. So the issue seems to be local with this site. Is there anything on the CS 1000M which would prevent sending the TN/DN info. through Symposium Link. The following are the basic configuration required for IP Recording. Ld 17 PARM: IPIE = "YES", Telephone configs: AST 00 01 and CLS ICR = ICRA. I have everything working ok at two other locations but at this one site it's just not working. Any input would be appreciated.

 

[GTexx]

Don't know if this helps any to identify issue: This is the response from a working system and the system with the issue..

Non-working System: missing DN/TN field in the response.

Request to CS 1000M (Site A)
FF0A00190C02000105000F0901058132393034FD0300B50301
Monitor Request
Invoke ID: 2
DN 2904 Extension
DMS: True
MARP/MADN: False

Response from SBC
FF0A000D0C0200010600710300
Monitor Response
Invoke ID: 2
Result: Success

---------------------------------------------------

Working Site - Everything works fine.

Request to CS 1000M (Site B)
FF0A00190D03000105000F0901058136313235FD0300B50301
Monitor Request
Invoke ID: 3
DN 6125 Extension
DMS: True
MARP/MADN: False

Response from ADC
FF0A00250D0300010600B503013608000036313235EC060090150037049141B40301710300
Monitor Response
Invoke ID: 3
This DN: 6125
This TN : 9141
Result: Success

 

[captaingadget]

On the phone settings you may need IAPG set to 1. The default is zero. Zero sends no messages, 1 sends all messages as defined in overlay 15.

 

[GTexx]

IAPG is set to "1", still no luck.

Telephone Configuration:


REQ: prt
TYPE: dnb
CUST 0
DN 2599
DATE
PAGE
DES

DN 2599
CPND
NAME NICE TEST_PHONE
XPLN 27
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 252 0 10 04 V KEY 00 H MARP DES 1C 7 APR 2009
(1140)


N
REQ: prt
TYPE: tnb
TN 252 0 10 04
DATE
PAGE
DES

DES 1C
TN 252 0 10 04 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN 2000
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW 9952
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUA CDMR ICRA MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 2000
LHK 1
PLEV 02
DANI NO
AST 00 01
IAPG 1
AACS YES
ACQ AS: AST-DN
ASID 16
SFNB 1 2 3 4 5 6 11 12 13 18 22 24
SFRB
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2599 0 MARP
CPND
NAME NICE TEST_PHONE
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 62599 0 MARP
CPND
NAME NICE TEST_PHONE
XPLN 27
DISPLAY_FMT FIRST,LAST
02 AAK
03 ADL 16
04 ADL 16
05 ADL 16
06
07
08
09
10
11
12
13
14
15
16 MWK 2000
17 TRN
18 AO6
19 CFW 4
20 RGA
21
22
23
24
25
26 CPN
27
28
29
30
31
DATE 7 APR 2009