Symposium: is it possible to logout agents automatically?

[miwmaw]

Hey,

Is it possible to logout agents automatically in Symposium?

We have agents who sometimes forget to logout at the end of the day - and then NotReadyTime or WaitingTime keeps counting until the next morning - and the data for the agent is kind of wrong. What can I do - what would You do?
...is it possible to logout all agents automatically from Symposium at 11 PM - an hour after all lines are closed?


/Miwmaw

 

[Nick1971]

Hi All,

I am having a similar issue as miwmaw.
CS1000E and softphones. Is there a way to have an auto-login and auto-logoff installed.

For example, doesn´t there exist an option within the CCMS or PBX to have this configurated?

thanx

 

[captaingadget]

There's no way of doing this to my knowledge. Please anyone correct me if I'm wrong.

 

[9201]

In call Presentation i think you can change to NOTRDY or BUSY but not Logg-out.

 

[sandyml]

captaingadget, you are correct about that. A supervisor can make the entire skillset out of service in the skillset properties, but that is a manual process and dangerous to use as a normal tool -- what happens if you forget to put the skillset back into service?

The call presentation is for what happens when a call is presented to the agent. Your choices are to make the phone Not Ready or Logged Out.

So that means that you will have a call that is presented to an idle, logged in agent who does not answer. This means you would bounce or lose a customer. Also, if the agent is in Not Ready,it would not apply.

No, this is not the option you are looking for.

 

[DancingDave]

You would need a CTI engine that had control of the phones and that could log them out using a schedule.

We use something similar to automatically login a certain number of IVR agents every fifteen minutes.

David