Symposium Express / Symposium Call Center Server 1

[TPhoneD]

Good afternoon - Could someone tell me the main difference between Symposium Express and Symposium Call Center? Please keep in mind I am fairly new to Symposium.

Thank you for any input. Have a great day!

 

[lretrievers]

The Symposium Express is intended for a smaller call center (less than 75 agents) that doesn't require any complex scripting or call handling.

 

[Vaktolteny]

The main points are:
On Symposium Express:
- You can't write your own call routing scripts, this limits your routing possibilities.
- It is not possible to add any customer configured real-time displays.
- There are no call-by-call reports.
- No web client is available.
- No HDX available.

With Symposium Express you can have a simple ACD like call routing, with skillsets, reports and basic real-tim displays.

 

[TPhoneD]

Thanks much for information - it really helped. Thanks again this forum is extremely helpful.