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Symposium Express Service Level Threshold

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LWEB

LWEB

Vendor
Oct 10, 2007
51
US
For some reason, even though i have a service level threshold of 120 seconds pegging for the skillset and the application, calls are still pegging at the default service level template value of 20 seconds. Does anyone have a clue why this is happening?

thanks for any insight to this problem.


 
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