tHi - I've got a Symposium Express center, version 4. I'm getting the following two error messages when I open up Symposium:
1)Server Response timed out
2)Unable to retrieve information from the server
Some history: Yesterday evening, my call pilot locked up. I stopped symposium services, and rebooted the CP. I waited until I could terminal service to the CP and hit the admin page before I restarted Symposium. Symposium didn't restart cleanly (has happened before)so I rebooted. Got error messages after reboot about unable to connect to TN's and extensions, so tried to stop the services again. Stopped services, then said, "Resetting database". I did an end-program and rebooted the box. After reboot, couldn't see jack for call treatments, agents, etc.. Did a database restore from backup - still having same problem.
My call center - miraculously - is limping along, though some call's are routing "funny" - at least they're getting answered.
Anyone have an idea as to what those error messages are referring to? Does it mean itself or the call pilot?
1)Server Response timed out
2)Unable to retrieve information from the server
Some history: Yesterday evening, my call pilot locked up. I stopped symposium services, and rebooted the CP. I waited until I could terminal service to the CP and hit the admin page before I restarted Symposium. Symposium didn't restart cleanly (has happened before)so I rebooted. Got error messages after reboot about unable to connect to TN's and extensions, so tried to stop the services again. Stopped services, then said, "Resetting database". I did an end-program and rebooted the box. After reboot, couldn't see jack for call treatments, agents, etc.. Did a database restore from backup - still having same problem.
My call center - miraculously - is limping along, though some call's are routing "funny" - at least they're getting answered.
Anyone have an idea as to what those error messages are referring to? Does it mean itself or the call pilot?
