I have a Symposium Express 4.2 and when call are not answered by an agent who has stepped away, I want the calls to ring 4 times and go back to the cue and automatically log that agent our or send it to not ready. Can some one give me a quick rundown on how to make that happen?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Symposium Express Log out
- Thread starter backnine
- Start date
lretrievers
Vendor
That is done in the Agent Call Presentation class. There are options in the class that will allow you to set that up.
- Thread starter
- #3
- Status
Similar threads
- Locked
- Question
- Locked
- Question