Symposium Express Calls By DNIS report

[itsnewtome]

I just want to be able to see the stats for each DNIS. The DNIS stats report does not help me. I suspect there is something wrong with the way the system was configured but before I ask telecom to reset the system for me, is there something I am missing. I used Avaya in the past but am stymied by this system.

 

[Milesprower]

More detail please. Why is the DNIS stats report unsatisfactory?

Are the DNIS codes defined in the SECC?

In general, the SECC will provide less reporting detail than Avaya, but you should be able to get enough out of the SECC.

 

[captaingadget]

Have you got DNIS set to YES on the Meridian and are you routing on DNIS in the SECC rather than CDN?

 

[itsnewtome]

Thanks for the fast replies! When I ran the DNIS report, I expected to see each DNIS listed with activity. What I got was a DNIS ID of 0 and mystery data. I can run the CDN Stats report and it gives me stats by Treatment. So it looks like we have some reconfiguration to do.
I am stepping into this after the set up team took their best guess at what to do. It happens sometimes when time runs out and anything is better than nothing. But at least now I can explain what I need to have happen in terms that make sense.

 

[Milesprower]

Assuming that your switch and the network are configured correctly so that you receive DNIS on incoming calls (see Captain's post above), you still need to define DNIS codes on the SECC (much like you do with CDNs). This capability is probably under the system administrator capabilities, not Call Center Manager.

I don't normally work with SECC, so maybe someone else can chime in with the exact process to define DNIS codes in SECC.