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Symposium CC6 skillset

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Newbie5

Newbie5

Technical User
Jun 15, 2011
35
US
hi guys,

i am newbie in this world , would liked to get your help for this issue we have Nortel CC6 sometimes a skilset comes through another skillset ex skillset A comes through Skillset B so agents of skillset B don't know what to answer to the calling customer pelase help.
 
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