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Symposium CC5

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Maverickdad

Maverickdad

Technical User
Jan 28, 2004
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Anyone experience this problem. When you call into the call center and connect to an agent the IVR port is still held open and does not drop the call after the transfer. This results in a recording being heard during your converation saying we are experiencing technical difficulties and then the call drops. We have narrowed it down to the CMS server but thats as far as we have gotten
 
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What is the source of your technical difficulty message? MIRAN? Callpilot? CD Player?
 
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