In Symposium, when I look on the 'CDN (route point) statistics' report, calls offered/answered is straight forward, but what is the fundamental difference between 'terminated' and 'abandoned' and Most Importantly, is there a report I can run that shows how long a call waited in the queue before it was abandoned?? and is there also a report that shows how long the call waited in the queue before it was terminated (if applicable)?
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