Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Symposium and Genesys

Status
Not open for further replies.
Panchanka

Panchanka

Programmer
Oct 20, 2003
39
CA
G'Day,

Is it possible for a Symposium Server to provide the SLink for Genesys call routing and also have Symposium scripts for routing calls. I would think it would be possible as long as you keep the CDN's ACD, TN and DN (and what ever else you route with) separate (no duplication between Symposium and Genesys elements)

Has anyone seen any environments that run with way? What are the considerations? Does it work well?
 
Sort by date Sort by votes
Status
Not open for further replies.

Similar threads

MoJHK
  • Locked
  • Question
Change the Nortel Symposium agent to a baic ACD agent
Replies
1
Views
131
Firebird Scrambler
Firebird Scrambler
telklass
  • Locked
  • Question
Avaya Symposium vs IE
Replies
1
Views
159
Utreg
Utreg
ADRIAN74
  • Locked
  • Question
AACC AAAD phonebook and Agent Statistic not working with voice contact type
Replies
0
Views
165
ADRIAN74
ADRIAN74
tball1
  • Locked
  • Question
win 10 and ie 11
Replies
4
Views
102
tball1
tball1
couscouspoulet67
  • Locked
  • Question
AACC 7.0.3 Installation documentation doesn't displayed How to Configure W2k12 Roles and Functions
Replies
2
Views
87
couscouspoulet67
couscouspoulet67

Part and Inventory Search

Sponsor

Back
Top